We handle complaints carefully and fairly

We do everything we can to continuously improve our care and attach great importance to your satisfaction. However, it is possible that something may not go entirely according to plan. In that case, we would like to hear from you. Your feedback, even if it is critical, helps us to improve our services and work together to find a suitable solution. You can submit your comments, suggestions or complaints to your practitioner or the reception desk. You can also contact us by telephone on T: 010 - 3130700, using the complaint form at the bottom of this page or by email to info@faidentalcare.nl.

We will then discuss your comments internally with the relevant parties and contact you within three days. We will try to find a solution together with you. In the unlikely event that this is not possible, it is good to know that you can make use of the KNMT complaints procedure, to which we are affiliated. The complaints procedure of this dental professional organisation meets the requirements that the Healthcare Sector Client Complaints Act imposes on every healthcare provider. The KNMT can mediate or proceed to formally handle your complaint and issue a ruling. There are no costs associated with the complaints procedure.

For personal advice or information, please contact the Dental Information Point (TIP).